Common Questions & Answers
Welcome to our QA section where we have some of our most commonly asked questions to our packages, systems, and company.
If you have any queries that arent listed here or you need more explaination to ones that are please contact us for more information.
General Questions.
A new website is where we create one from scratch, with text and images provided by you.
If you are unsure on how to present yourself, your business, your products or services we can create the content for you.
The fixed price will include a domain name of your choice.
Email is optional, however we would highly recommend you use an email account that is associated with your domain.
All our packages include:
- Creating a new device responsive website for a fixed price.
- High Performance Web Hosting within the UK.
- Site Backup.
- One year of FREE hosting.
- Automated Monitoring of your website.
- Free support.
- Version Control for any changes to your website. This feature makes sure your website is up and working 24x7.
Optional features that can be added later, include....
- Email accounts.
- Additional domain names.
- Translating your website from English, into another foreign language.
- Enhanced, customised Search Engine Optimisation (SEO).
- Search Engine Localisation (SEL).
- Special Landing pages for temporary content (end of year sales, special one time offers etc..)
- Global Content Delivery Network for high global high performance.
As we build the site, we will ask you to review what we have created so far.
We want you to be satisfied on what you are paying for, and get the site that you want and your customers deserve.
We understand that sometimes things change.
Your telephone number, Your business address.
You might even want to include additional pages for new products or services, or require additional email accounts.
We can do these modifications to your site for a small fixed fee.
All you have to do is to contact us, with all the relevant information on what you require.
It really is that simple.
OpenXchange has a 99.999% uptime history.
Standard Email is just a single email account.e
Enterprise is our Workgroup package, this includes 10 aliases, and additional collaboration tools between email accounts, like shared Calendar, Address Book, Files and Tasks.
(please contact us for more information on this product)
Both Enterprise and Standard can have additional accounts allocated to the domain.
There is an additional charge per year, for each additional email account, contact us for further information.
The data is not recoverable after this 14 day period.
contact support for any necessary changes.
Domains
No.
However, domain names can be purchased for as little as £9 a year.We would highly recommend the following domain name types:
- .co.uk
- .ltd.uk
- .uk
- .eu
- .com
- .net
However, if you do want something different, there are another 700 top level domains to choose from!.
Contact us for more information.
We are the domain registrar only, and register domainname names on your behalf.
Any additional domainnames purchased by you through us are owned by you.
We would be sad to see you go.
You can transfer your domain to another domain registrar if you choose to do so..
Unlike other registrars we do not charge for this, or delay the transfer in any way.
There is a set procedure to follow to transfer your domain to another domain registrar, and this may take a few days for the tranfser to reappear again. please email support for more information.
When you purcahse a domain, a years registration is included in the price.
Your domain will then require renewal after this period.
We will send you a notice when your domain needs to be renewed, beforehand.
Contact us for the full price list for domain creation and renewal.
Website Creation.
However this timeframe relies on:
- You forwarding all the necessary information for us to start the design and fill in the various pages...
- Answering questions that we might have in a timely fashion.
- Reviewing the completed site before it goes online.
We would also suggest that you send us any images of branding, logos, images of your business or successful business projects.
Testimonials from past customers are more positive to a prospective client than you may think.
Once the questionnaire that we send to you is returned to us we can then suggest certain design styles most appropriate to your business type.
For example a bar will have a different style than that of a construction business.
We want you to have a site easy to navigate, understand and use, on devices from 65 inch internet tvs to the smallest smartphones.
Amazing, yes.
You own all the Html code,css javascript and other file types that make up your website.
The main reason we can do fixed price websites with a variety of styles and types is that we engage very good third party designers to create specialised website templates.
OnMobileWebsites web developers then uses these templates to create your customised site.
Less time equals less cost to you, and you still get a super site, that you own.
Social
We would highly recommend that you have the basic social accounts to communicate and connect with, not only your current customers but also your furture ones.
Social connections through these sites are highly beneficial for not only SEO but also for reaching out to specific target markets that could increase the sales of products or services immensely.
For starters, having a company or commercial entity page on Facebook, and a twitter account (good for announcements of new products or services etc) is the bare minimum
We can recommend others, like trip advisor for hotels and restaurants. Yelp for food outlets and takeaways, Linkedin for any professionally based consultants etc..
There are over 600 socially connected sites of various sizes and for various specialities, contact us for recommendations for your business sector and website.
Yes, for an additional fixed charge.
We will also attempt to find a suitable account/page name unique to your business for the Social networks you have chosen.
Contact us for information, advice and pricing.
Support
Just send us an email, to support@onmobilewebsites.co.uk we will repsond as soon as we can.
Yes, contact us at support, we can help advise, and resolve any questions or issues you have with any of our products and services that you use.
Contacts
- South Quay, Isle of Dogs, London E14 UK
- support@onmobilewebsites.co.uk
- (+44) 020 7097 1440
- http://www.onmobilewebsites.co.uk
Who we are?
We are OnMobileWebsites Ltd, a UK registered Company
- Registion Number: 09811887
- We even pay taxes in the UK!